Contact our customer service department via e-mail or phone at 800-334-7585 between 8am and 5pm EST Monday through Thursday and 8am to 2pm on Fridays to receive your authorization return code. Dynalon will not accept returns without prior authorization. RGA number must appear on outside of carton and on all paperwork involved and reference to original purchase order.
Merchandise held beyond twelve (12) months, specially fabricated or modified merchandise, specially labeled items, partial broken cases or discontinued items CANNOT be returned for credit. Accepted returns will be credited less restocking charge (15% for orders received within 0 to 6 months and 25% for orders received within 6 to 12 months) and must be returned freight prepaid.
No credit will be issued until the returned goods have been received by Dynalon and are verified to be the goods stated and in re-salable condition. Dynalon requests that any goods shipped back to us due to an error by us - such as incorrect item shipped, be shipped back to Dynalon on our collect UPS account, ground method to minimize freight charges on returned good. Contact customer service for this information.
A Credit Memo (CM) will be issued at this time and faxed as confirmation of receipt and verification that the goods were in satisfactory condition. In case of our error, full credit will be issued upon receipt of the incorrect item. Credits that arise from billing errors will also be verified by sending the customer a CM. Customers will not be allowed to take "debits" prior to the receipt of the CM and the CM number must be referenced when taking the debit.